Haywood Golf Return and Refund Policy

High-Quality Craftsmanship, Guaranteed

At Haywood Golf, we stand behind our golf equipment and products 100%. We understand that purchasing golf clubs online can be challenging compared to testing them in-store, which is why we’ve created a clear and transparent return policy to help you shop with confidence.

General Returns & Restocking Fees

• All approved returns are subject to a 10% restocking fee.
• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs, as well as any applicable taxes, duties, or brokerage fees.

Iron Sets Return Policy

Stock Iron Sets

• 30-Day Return Window: Applies to all stock iron sets.

Test Club Policy:

• The 7-iron may be used for testing, provided it is not damaged.
• All remaining irons (4, 5, 6, 8, 9, PW) must be unused and in brand-new condition to qualify for a refund.

Return Authorization Required:

• You must email info@haywoodgolf.com before returning any iron set to confirm eligibility and return instructions.

Custom & Limited Editions

• Custom-built iron sets and custom iron heads are final sale and are not eligible for cancellation or refund once production has started.
• Limited-edition iron sets (including Haywood 100’s) are final sale and not eligible for return or refund due to limited production quantities.
• “Stock” refers to clubs with no upgrades or customizations.
• Swing weights are based on our standard build (115g shaft and standard grip). Any customization will alter the final swing weight. If a specific swing weight is required, it must be requested before or right after a completed purchase. Variations resulting from custom specifications are not eligible for return or refund.

Woods, Wedges, Putters & Driving Irons

• 30-Day Return Window: Applies to stock woods, wedges, putters, and driving irons returned unused and in brand-new condition.
• Inspection: All returned products are inspected before a refund is approved.
• Return Costs: Customer is responsible for return shipping, taxes, duties, and brokerage fees.

Raw Finish Disclaimer:
Raw wedges may show minor blemishes or patina upon delivery due to the natural oxidation process of raw steel. This is normal and not considered a defect.

* “Stock” refers to clubs with no upgrades or customizations.

Golf Bags

• 30-Day Return Window: Golf bags may be returned only if they are unused and in brand-new condition.
• Shipping Costs: Original shipping is non-refundable, and return shipping is the customer’s responsibility.

Club Building & Production

• Custom Built to Order: All clubs are built following purchase. We do not stock pre-built clubs or sets.
• Build Marks: Clubs with custom loft and/or lie adjustments may show minor markings from the bending process. These are cosmetic and expected.

UK & EU Orders

• Shipping Origin: Most UK/EU orders are built and shipped from Northern Ireland.

Taxes & Duties:

• EU customers may be required to pay additional taxes upon delivery.
• UK customers typically do not incur additional taxes; however, some custom-upgrade orders may ship from Canada and could be subject to additional charges.

Order Turnaround Time

• Assembly Time: Orders are typically assembled within 2.5–4 weeks from the purchase date, depending on order volume.
• Order Queue: Orders are built in the order they are received.

Cancellations & Order Changes

• Stock Orders: May be cancelled or modified within 7 days of purchase, and as long as production has not begun
• Custom Orders: May be cancelled or modified within 3 days of purchase, and as long as production has not begun
• Pre-Orders: Pre-order clubs may be cancelled but are subject to a 10% cancellation fee.

Cancellation Fees:

• Standard cancellations are subject to a 5% fee.
• Repeated cancellations may incur higher fees.
• A third cancellation request will not be accepted.

Shipping

• Shipping Method: Orders ship via standard carriers from Vancouver, Canada, or Northern Ireland depending on destination.
• Delivery Time: Estimated 1–8 business days once shipped, depending on location.
• Signature Required: All shipments require a signature upon delivery.
• Missed Delivery & Returned Shipments: If the recipient is unavailable to sign and the carrier cannot complete delivery after multiple attempts, the package may be returned to Haywood Golf. The customer is responsible for any additional shipping costs required to resend the order. Haywood Golf is not responsible for these additional charges.
• Tracking & Insurance: All shipments are fully insured and include tracking, which is provided via email and/or text once shipped.

For questions or to initiate a return request, please contact info@haywoodgolf.com.