Haywood Golf Return and Refund Policy

High-Quality Craftsmanship, Guaranteed

At Haywood Golf, we stand behind our golf equipment and products 100%. We understand that purchasing golf clubs online can be challenging compared to testing them in-store, which is why we’ve created a clear and transparent return policy to help you shop with confidence.

General Returns & Restocking Fees

• All approved returns are subject to a 10% restocking fee.
• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs, as well as any applicable taxes, duties, or brokerage fees.

Iron Sets Return Policy

Stock Iron Sets

• 30-Day Return Window: Applies to all stock iron sets.

Test Club Policy:

• The 7-iron may be used for testing, provided it is not damaged.
• All remaining irons (4, 5, 6, 8, 9, PW) must be unused and in brand-new condition to qualify for a refund.

Return Authorization Required:

• You must email info@haywoodgolf.com before returning any iron set to confirm eligibility and return instructions.

Custom & Limited Editions

• Custom-built iron sets and custom iron heads are final sale and are not eligible for cancellation or refund once production has started.
• Limited-edition iron sets (including Haywood 100’s) are final sale and not eligible for return or refund due to limited production quantities.

* “Stock” refers to clubs with no upgrades or customizations.

Woods, Wedges, Putters & Driving Irons

• 30-Day Return Window: Applies to stock woods, wedges, putters, and driving irons returned unused and in brand-new condition.
• Inspection: All returned products are inspected before a refund is approved.
• Return Costs: Customer is responsible for return shipping, taxes, duties, and brokerage fees.

Raw Finish Disclaimer:
Raw wedges may show minor blemishes or patina upon delivery due to the natural oxidation process of raw steel. This is normal and not considered a defect.

* “Stock” refers to clubs with no upgrades or customizations.

Golf Bags

• 30-Day Return Window: Golf bags may be returned only if they are unused and in brand-new condition.
• Shipping Costs: Original shipping is non-refundable, and return shipping is the customer’s responsibility.

Club Building & Production

• Custom Built to Order: All clubs are built following purchase. We do not stock pre-built clubs or sets.
• Build Marks: Clubs with custom loft and/or lie adjustments may show minor markings from the bending process. These are cosmetic and expected.

UK & EU Orders

• Shipping Origin: Most UK/EU orders are built and shipped from Northern Ireland.

Taxes & Duties:

• EU customers may be required to pay additional taxes upon delivery.
• UK customers typically do not incur additional taxes; however, some custom-upgrade orders may ship from Canada and could be subject to additional charges.

Order Turnaround Time

• Assembly Time: Orders are typically assembled within 2.5–4 weeks from the purchase date, depending on order volume.
• Order Queue: Orders are built in the order they are received.

Cancellations & Order Changes

• Stock Orders: May be cancelled or modified within 7 days of purchase, and as long as production has not begun
• Custom Orders: May be cancelled or modified within 3 days of purchase, and as long as production has not begun
• Pre-Orders: Pre-order clubs may be cancelled but are subject to a 10% cancellation fee.

Cancellation Fees:

• Standard cancellations are subject to a 5% fee.
• Repeated cancellations may incur higher fees.
• A third cancellation request will not be accepted.

Shipping

• Shipping Method: Orders ship via standard carriers from Vancouver, Canada, or Northern Ireland depending on destination.
• Delivery Time: Estimated 1–8 business days once shipped, depending on location.
• Signature Required: All shipments require a signature upon delivery.
• Tracking & Insurance: All shipments are fully insured and include tracking, which is provided via email and/or text once shipped.

For questions or to initiate a return request, please contact info@haywoodgolf.com.