We understand as a consumer purchasing products online like golf clubs can be a more difficult choice versus testing them out in store.
We’ve created a way for you to now feel just as comfortable purchasing our products online as you would in stores.
30 day return/refund on all stock iron sets. All clubs must be returned. The 7 iron will be allowed as a test club that can be used, but not damaged. In order to receive a refund, the rest of the irons (4,5,6,8,9,PW) must be returned unused and in brand new condition.
Any custom built sets of irons or custom iron heads are not eligible for cancellation or refund.
The Haywood 100's are not eligible for the refund/return due to their limited quantity production.
Please email email@example.com before returning any set of irons to confirm the return delivery address.
30 day return/refund on all stock wedges, putters and driving irons that are returned unused.
*We reserve the right to inspect all returned products to ensure that it complies with our return policy before providing a refund. The buyer is responsible for the return shipping costs and any taxes/brokerage fees that are associated with the return. We reserve the right to refuse a return based on our inspection of the product.
*Raw wedges may have tiny blemishes at delivery. This is not under our control as the raw steel can rust/patina at any time during the build/transportation process.
*30 days return/refund within 30 days of delivery.
*Original shipping charge not included in the refund.
*Customer is responsible for cost of return shipping.
*Stock refers to a club or set of clubs with no upgrades and/or customizations.
Club Building, Turnaround Time, Shipping
We strive to ensure each order is unique. The way we do this is by custom building each club following your purchase. We do not store pre built clubs or sets of clubs. Clubs that have custom loft and or lie adjustments may have markings due to bending.
Order Turnaround Time:
Due to significant order volumes, we are typically seeing a 3-4 weeks (15-20 business day) timeframe to build each order. We build in order of date purchase to ensure fairness for every customer.
Cancellations and Changes:
Cancellations/Order changes are permitted for up to 7 days from the date of purchase for stock sets and 3 days for custom sets. with the exception of any pre-order sets, which are not eligible without a cancellation fee of 10% when agreed upon during the order process
Any standard cancellation is subject to a 5% cancellation fee.
If a customer cancels one order, places a second order and cancels the second order as well, we will charge a restocking fee of 15% for the second cancellation.
We use standard shipping methods from Vancouver, Canada and the carriers we use vary depending on the location of delivery. Shipping times range from 1-2 weeks depending on the location of the delivery. Due to COVID and potential shipping delays, we are unable to guarantee a specific delivery date. We provide full insurance coverage and tracking on each delivery and customers are automatically sent tracking information via email and/or text once the order has shipped.